smartthings device offline

When the same sensors are not used in the app, they have been online for last 4 weeks. It can happen sometimes that the plug of the hub isn’t correctly secured into place and that could be causing the inactive message. Not a solution, but progress. In the SmartThings app, a circle will appear around the estimated area when the tracker's location is being reported. so I will just wait it out hoping they will fix it. You would have imagine Smartthings support could have mentioned that. Its SmartThings Hub is the latest effort in getting into the smart home business and serves as a really good integration for the smart home. As far as I have noticed, all my devices reporting as OFFLINE actually work if I try to control them via the ST app. Once a device has been offline for 30 minutes, it produces a BLE signal that can be received by other devices. A SmartThings device handler that regularly GETs an HTTP endpoint, including local network addresses. If none of the above are the issues or have been fixed yet still the inactive stays shows, then it’s time to reboot your SmartThings hub. Yup, and I have a support incident emailed to them. There is no option to force delte it. g. Stairs Motion Sensor, Not used by app, ONLINE If you feel that your luck really has run out today, then the final solution is rather a piece of information for you. Although not as many devices show unavailable now, I still get 2 or 3 per day. Given the devices never appeared to actually be dead, I turned “Device Health” off because it was not adding any value, if anything it was just annoying me. 2. Once a device has been offline for 30 minutes, it will produce a BLE signal that can be received by other Galaxy devices. Some of them don’t react to my commands, but at least I can try to repair the network, and play around a little more. After some twitter messages to get Smartthings attention, they finally reached out to me again. Of course, with electronics, a lot of factors can play a role in deciding whether the device works properly or not. Why Is No Conversation Icon Showing Up On Alexa? So far my problem has been resolved and all sensors appear to function correctly - recent firmware update may have helped too. Some of them would ‘recover’ when the switch was toggled. h. TV Room Motion Sensor, Used by app, OFFLINE. Some could even be controlled while being “offline” via Alexa voice controls that still seemed to work, although the app had lost all control of them. Only having issues with one osram bulb now. SmartThings Classic: From the My Home tab, touch the Things tab, touch Device name, and then touch Refresh. I’ll let ya’ll know what happens, it could take a few days to figure out. Is There A Ring Alarm Glass Break Sensor? Yeah, seems that way. Thanks Alex, and yes, that is the same issue. But – it does not just stop with friends. Click the '+ Create New Device Handler' button. We won't send you spam. Woke up this morning to the Android app (1.7.50-21) confidently stating that I had a significant number of devices offline, both virtual and physical. Edit: While they don’t show “OFFLINE” anymore, the devices still don’t allow being controlled. With the SmartThings Find service, you can easily locate your missing device even if it is offline. They said to send an email or use the chat feature for higher tech support. This state can be caused by high network latency, low battery, or tamper events on security devices. And the device isnt listed on the devices list within the Smartthings IDE. This will make the hub repeatedly show the inactive status.

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